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Microsoft Answers on Xbox 360 Issues: Isolated Problems
>> Well, it seems that our article about crashing Xbox 360 consoles posted yesterday made some noise...
A Microsoft spokesperson said only a "very, very small fraction" of the units had problems, but she declined to say how many reports the company had received (according to CNN/Reuters).
This is what next-gen.biz got from Microsoft:
"The vast majority of Xbox 360 owners are having an outstanding experience with their new systems,"
"We've received a few isolated reports of consoles not working as expected. The call rate is well below what you'd expect for a consumer electronics product of this complexity. As a percentage of the total number of Xbox 360 systems already in the field, these calls represent a very small fraction. That being said, there is no systemic issue with Xbox 360. Each incident is unique and these customer inquires are being handled on a case-by-case basis. Ultimately, customer satisfaction is our highest priority. Anybody having an issue with their Xbox 360 console should call 1-800-4 MY XBOX immediately so that we can help, or visit www.xbox.com/support."
While the problem certainly doesn't look massive, new reports are still coming in on this thread (and more accross our Xbox 360 section or on other forums like teamxbox.com). It's of course not possible for us to verify all these reports, but some people certainly have real problems with their 360.
While not representative (for the simple reason that people who have problems are more likely to vote/post/shout than people who don't have problems), the poll on the teamxbox forums suggests ~15% of the Xbox 360 owners have problems (on +400 total votes). The real % is probably lower, but it's hard to say how many exactly atm.
Let us know if you have problems with your Xbox 360 and how Microsoft is planning to repair your broken console.
Discuss this news item on our forums: forums.xbox-scene.com
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