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Xbox LIVE: Credit card removal still proving difficult
>> From xboxic.com:
[QUOTE]
Why is it, that on a subject so sensitive, do Microsoft make it nigh-on impossible to remove your card details if the need arises?
Upon ringing a few days later, Jmel finds that, in actual fact, support say no, the card cannot be removed. A few supervisors later and they apparently say the card will be removed within 7-10 business days. However given that the staff on the end of the phone were so uncertain, it is unlikely that it will ever happen.
Due to uncertainty, Jmel decided to lodge a complaint with TRUSTe (who are ironically sponsored by Microsoft).
It seems that the complaint has at last been taken seriously enough for an official complaint to go through to Microsoft. Whether or not MS act upon this is a different matter, but at least the problem has been brought to their attention.
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Full Story: xboxic.com
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