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Suit: Microsoft knew Xbox 360 could damage discs
>> From seattlepi.nwsource.com:
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A document unsealed in a lawsuit last week suggests that Microsoft employees knew before putting the Xbox 360 on the market in November 2005 that the video game console could damage game discs.
Most of the declarations in the court case are sealed, but a newly unsealed motion (read it here) seeking class status quotes from the sealed declarations of Microsoft employees.
It quotes Hiroo Umeno, a Microsoft program manager, who said in a declaration, "This is ... information that we as a team, optical disc drive team, knew about. When we first discovered the problem in September or October (2005), when we got a first report of disc movement, we knew this is what's causing the problem."
Because of the complaints, Microsoft considered three possibilities to fix the problem, but rejected all of them.
One solution would have increased the magnetic field of the disc holder, but it was dismissed because it could have interfered with the disc opening and closing mechanism. Another solution -- slowing the speed at which the disc was rotated -- was rejected because it could have increased the time required for a game to load. A third solution, installing small bumpers, was too expensive. It would have cost between $35 million and $75 million.
Eventually, Microsoft did institute an Xbox 360 disc replacement program that sends out new discs to customers if their discs are damaged for any reason. The program only applies to Microsoft titles and costs $20 per disc.
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Full Story: seattlepi.nwsource.com
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