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MS Still No Answer For Broken Xbox Live DRM
>> The DRM issue with repaired/replaced Xbox360s is not new, but today consumerist.com wrote a new article about it. Not only does it look like there won't be a real solution for this problem any time soon, but the microsoft support is still pretty much clueless about the issue:
[QUOTE]
Reader Kevin's XBOX 360 suffered the usual Red Ring of Death, so he sent it in to be repaired. He got back a different XBOX 360 with a different serial number. That would be no big deal, except Kevin has purchased a bunch of content through XBOX Live... content that is no longer fully functional due to Microsoft's broken DRM.
Here's a quick summary:
* November 2007: Kevin's XBOX 360 is replaced, causing his content to lose full functionality. He calls Microsoft.
* Microsoft keeps Kevin on the phone for an hour trying different methods of restoring functionality to his content. Nothing works. They say they will call him back in two weeks.
* They do not call him back, so he calls them. Microsoft makes him repeat the steps he tried the first time he called. They tell him they will call him back in two weeks.
* This cycle repeats twice more before Kevin gets a call from Frank at XBOX escalations. It's now the second week of January.
* Kevin periodically speaks to Frank. Frank has no answers for him.
* February 7, 2008: Frank tells Kevin that there's nothing more he can do and, when Kevin asks when he can expect a resolution, Frank says "hopefully sometime in 2008."
We suggested that Kevin escalate his complaint. He did. This resulted in another call from Frank confirming:
* That he can give me no ETA for when this issue will be resolved.
* That there is nobody I can call for status updates since the team that does 'relicensing' does not give updates.
* That they will only provide me with resolution when all my content is relicensed not partial.
* That there is no compensation for the fact this has taken and will likely take months more to resolve.
* That there is nothing more he can do.
* That he 'hopes' that it will be resolved shortly.
[/QUOTE]
Full Story: consumerist.com
Discuss this news item on our forums: forums.xbox-scene.com
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